Annual Meeting: Centennial 2014
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Check out the detailed programming ACCE has planned. This is the onsite guide with the latest information. Click the image to view the electronic guide.
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Keynote Speakers in Cincinnati
Ross Shafer presents Thursday Keynote Presentation
Ross Shafer is a six-time Emmy Award-winning comedian, writer, and television host of such shows as, "The Match Game" on ABC, "The Late Show" on FOX, and "Day's End" on ABC. However, in l994, Shafer started studying the cultural influences that cause some organizations to have wild success - while others suffered embarrassing failures. To that end, Ross has written and produced (14) human resource films on customer service, motivation, and leadership. He is also the author of the business books, Nobody Moved Your Cheese!; The Customer Shouts Back!; Are You Relevant? and Grab More Market Share. His new book, The Urgent Company, will be out this year.