Registration FAQ

What does full registration include?

Full registration includes access to all plenary sessions, workshops, welcome party, awards program, and the exhibit hall.  All event items such as, special dinners, trips, tours, are to be purchased separately and are not included in full registration.

What does single day registration include?

It includes the plenary session, workshops, and expo hall admission for that day only. Please make sure you choose the correct day for single day registration.  Please note that single day registrants are not eligible for any registration discounts

What discounts are available to attendees?

All attendees are strongly encouraged to register for the early bird rates which ends (July 18, 5pm ET) in order to save $80 from the regular registration rates. The following discounts are available to attendees if they meet the following criteria:

-$75 first time attendees

-$65 additional registrant (for every 2nd and each additional member registrant from your organization-the same rate applies for all additional staff registrations). 

What should I know if I am a non-member and I want to attend the convention?

We are always excited for non-members to attend our convention as they diversify our attendee audience and experience.  All non-members are encouraged to attend.  Even though non-members are not eligible for any member rates there are certain discounts that can apply to them which are listed below.  If you are interested in becoming a member of ACCE then contact Dana Ketterling, ACCE's Resource Development Officer, at 703-861-9382 or dketterling@acce.org.  

As for registration click here and register through our online portal once you have received your personal user id and password from our membership department.

Non-member-$999.00

What if I don't know my username and password?

No worries; just click here and follow the prompts.

What if I don't have a username and password?

This means is that you are not listed as an employee of your organization in our system.  We will have to create a profile for you which will enable you to have login information.  Please click here and complete our Staff Enrollment form.  Your form will be processed within 24-48 hours and when it is processed you will receive an email with your login information.  Once you receive your login information then you can proceed with your online registration.

What if my co-worker that I am trying to register does not have a username and password?

This means is that they are not listed as an employee of your organization in our system.  We will have to create a profile for them which will enable them to have login information.  Please click here and complete our Staff Enrollment form.  The form will be processed within 24-48 hours and when it is processed an email will be sent to the newly added employee only with their login information.  Once the login information has been sent then you can proceed with their online registration.  

How do I check to see if my co-workers that will be registered have login information?

Click here to see a current employee list of your organization.  Just enter your login information to access the list.

I will be registering someone else, can I use my login information to register for them?

No.  Only employees who will be registering for an event are able to use their login information.  If you are completing the registration for someone else then you will have to obtain their login information directly from them or you can click here and follow the prompts.

I will be registering multiple people, what should I know and do prior to completing this process?

First, make sure that each person is recognized in our system.  If an employee is not in our system then he/she cannot be registered.  If you are registering multiple people then please check your chamber staff directory that we currently have on file to ensure we have an updated list.  Check here.

Will I receive a full refund if I have to cancel?

If the cancellation form is received on or before July 18, ACCE will refund the meeting registration amount minus a $50 processing fee. The last day to make any changes to your registration is July 28.  Because of meal guarantees, NO refunds will be made after July 28. Please note that not all event items are refundable.

All cancellations must be submitted by 5 p.m. Eastern Time on July 28, 2016 for a full refund.

Click here to complete the cancellation form online.

For more information please visit our Cancellation policy page.

Am I able to bring a guest to convention and if so, what does guest registration include?

Events can be purchased for all guest registrations as a la carte.  You can add the guest events to your registration.

What do I need to know if I am submitting a check payment for registration? 

We strongly prefer to receive payment by credit card as this will expedite the registration process.  You will have to skip the online registration process since our online portal can only process registrations that are paid by credit card.  If you do decide to pay by check please contact Yodit Gebreyes at ygebreyes@acce.org. Please note that registrations that are processed outside of our online portal and that are processed thru the form are subject to additional fees.  The fees are $50 per registrant (in addition to the current registration rate).  Feel free to register through our online portal here and save money in the process! 

I've already registered but never received a confirmation. What should I do?

If you have not received an email confirmation of your convention registration from ACCE within 5-7 business days, please email Yodit Gebreyes at ygebreyes@acce.org or call ACCE at 1-800-394-2223.

How can I cancel my convention registration and get a refund?

Fill out the Cancellation Form and fax it to the attention of Yodit Gebreyes at (703) 998-3579.

If the cancellation form is received on or before July 18, ACCE will refund the meeting registration amount minus a $50 processing fee. The last day to make any changes to your registration is July 28.  Because of meal guarantees, NO refunds will be made after July 28. Please note that not all event items are refundable.

All cancellations must be submitted by 5 p.m. Eastern Time on July 28, 2016 for a full refund. Click here to read more about cancelling your registration.

*Please note that registration cancellations does not automatically cancel a hotel reservation. You are responsible for cancelling your own hotel reservations if you decide not to attend the convention.

I've registered for the convention, but unexpectedly can't go! Can I send someone in my place?

Yes, you may send someone in your place.  Simply email a Registration Change Form to at ygebreyes@acce.org. Complete this form with your substitute's information and submit it with a copy of your initial registration form.

Can my spouse attend the Annual Convention?

Yes! Your spouse can take advantage of our single day registration which costs $395 (Wed/Thurs) and includes admission to all of the activities that take place on the day you choose to attend with the exception of tours, trips, and other special events that require an additional charge.  Tickets for these events must be purchased separately as they are not included in the registration price.  Discounts are not valid for single day registrations.